The time frame for processing a withdrawal request is normally 1-3 business days, in order to allow us to complete various security checks before initiating payment. The time frame for receipt of the payment, is dependent upon the payment method and processing time of the third party remitter.
The withdrawal screen on the trading platform states the minimum withdrawal requirements for each type of payment method. Processing a withdrawal request for less than the minimum withdrawal amount may result in charges to your account.
Listed below are the withdrawal methods we offer. Please note that some of the methods may not be available in your region:
Electronic wallets - PayPal or Skrill. Funds should be received in your e-wallet account in 3-7 business days after withdrawal has been authorised.
Bank transfer - direct bank to bank funds transfer. Funds should be received in your bank account within 5-7 business days from the authorisation of the withdrawal. Withdrawals to a bank account may be subject to further delays sometimes depending on the banking institution and the jurisdiction in question.
Credit cards - funds should be received in the respective credit/debit cards and/or bank account associated with the relevant card according to each bank's processing time.
Our policy is to, wherever possible, make withdrawal payments to the same source that was used to make the deposit on the customer’s account. For example, if a customer deposits using a Visa card, we will always first attempt to process any withdrawal thereafter to the same Visa card account. Once the withdrawal has been authorised, the funds should be credited to the customer’s Visa card account by its next monthly charge/ billing date.